Exchange and Return Policy

At 7 Skies Groups, our goal is to make your shopping experience smooth and clear from the moment you select a product until you receive your order. If you need to exchange or return a product, you can submit your request within 14 days from the date of receipt in accordance with the terms outlined below.

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Exchange

You may request an exchange for a product within 14 days from the date of order receipt, provided that the product is eligible for exchange and the requested size or product is available.

Exchange Terms:

• The product must be in its original condition as received.
• It must not have been used, washed, or damaged.
• All original tags and labels must be attached to the product.
• The original packaging must be preserved as much as possible.
• The product must not be one of those excluded from exchange or return.

To request an exchange, please contact us at:

Please include your order number and specify the product and size you wish to exchange.

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Return

A return request may be submitted within 14 days from the date of order receipt.

To be accepted for return, the product must be:

• Unused.
• Unwashed.
• In its original condition.
• Accompanied by its original tags and labels.
• Undamaged as a result of use or mishandling.

Once the returned product is received, it will be inspected to ensure it meets the return criteria before the request is approved.

Non-Returnable Products

Due to hygiene and safety standards, some products that cannot be returned once opened or used, such as underwear, may not be accepted.

Products that have been used, washed, stripped of tags, or damaged after receipt are also not eligible for return.

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Refunds

Once the returned product is received, inspected, and the return request is approved, the refund process will begin.

For orders paid electronically, the amount will be refunded via the appropriate payment method according to the policies of the payment provider used, and the time it takes for the amount to appear may vary depending on your bank or payment service provider.

If the order was paid for via Cash on Delivery, the method of refund will be agreed upon with the customer when the return request is processed.

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Shipping Costs

Original shipping fees are non-refundable once the delivery has been completed.

The customer is responsible for the shipping costs of exchanges or returns, unless the reason for the exchange or return is an error on the part of 7 Skies Groups, such as receiving a product different from the order or a verified defect in the product upon receipt.

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Received the wrong or defective product?

If you received a product different from your order or noticed an issue with the product upon receipt, please contact us as soon as possible at:

It is recommended to include your order number and clear photos of the product and the issue so we can review the case and assist you faster.

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7 Skies Groups Address

15 Abo El Srour El Bakry, off El Khalifa El Maamoun St., KFC corner, Heliopolis, Cairo, Egypt.

English:
15 Abo El Srour El Bakry, off El Khalifa El Maamoun St., Heliopolis, Cairo, Egypt.

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Contact Us

If you have any questions regarding an exchange, return, or an existing order:

The 7 Skies Groups team is ready to assist you and explain the required steps.