Shipping Information

At 7 Skies Groups, we are committed to ensuring your order reaches you easily and securely. We begin preparing your order immediately after it has been confirmed, according to our business hours.

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1. Shipping Areas

We currently offer delivery to all governorates in Egypt.

Please ensure that you provide accurate shipping information when completing your order, especially:

• Full name.
• Phone number.
• Governorate and area.
• Street name and building number.
• Floor and apartment number, if needed.
• Any landmarks to help the courier locate you.

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2. Delivery Time

Delivery time varies depending on the governorate and area, and begins after the order has been prepared and confirmed.

Delivery times may be affected in some cases by high order volumes, public holidays, weather conditions, or other circumstances beyond the control of the store or the courier company.

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3. Shipping Costs

Shipping costs vary based on the governorate and delivery address.

Available shipping fees for your order are displayed during the checkout process before order confirmation, whenever they are calculated by the store's shipping system.

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4. Order Processing

Once the order is placed, the 7 Skies Groups team begins verifying the details and preparing it for shipment.

We may contact you to confirm the order or verify certain details if necessary.

After handing the order over to the shipping company, the delivery phase to your registered address begins.

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5. Order Tracking

Please ensure you provide a valid and reachable phone number when placing your order, as the provided contact information will be used to send updates or track your order according to the shipping system used.

If you need to inquire about the status of your order, contact us via:

It is recommended to provide your order number to facilitate and speed up the follow-up process.

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6. Delivery Delays

We strive to prepare and hand over orders to the courier as quickly as possible, but delays may occur due to reasons beyond our control, such as:

• High shipping and order volume.
• Public holidays and vacations.
• Weather conditions.
• Difficulties in reaching certain areas.
• Inability to contact the customer.
• Incomplete or incorrect delivery address details.

If you notice an unusual delay with your order, contact us and we will assist you in tracking the shipment.

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7. Lost or Damaged Orders

If you encounter an issue receiving your shipment, or if your order arrives in an unexpected condition, contact us as soon as possible.

Please send:

• Order number.
• Description of the problem.
• Clear photos of the order or packaging if damage occurred.

The 7 Skies Groups team will review the case and assist you in taking the appropriate action.

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8. Modifying Address or Shipping Data

If you need to change your delivery address or phone number after placing an order, contact us as soon as possible.

If the order has not yet been handed to the courier, we will attempt to update the information before it ships.

Once the shipment is handed to the shipping company, address modifications may not be possible or could result in delivery delays.

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7 Skies Groups Address

15 Abo El Srour El Bakry, off El Khalifa El Maamoun St., corner of KFC, Heliopolis, Cairo, Egypt.

English:
15 Abo El Srour El Bakry, off El Khalifa El Maamoun St., Heliopolis, Cairo, Egypt.

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Contact Us

For any inquiries regarding shipping or tracking your order: