Privacy Policy

At 7 Skies Groups, we respect your privacy and recognize the importance of protecting the personal information you provide while using the store or placing an order.

This policy explains the types of information we may collect, how we use it, and how we handle it when you use our online store.

1. Information We Collect

When using the store or placing an order, we may collect certain information such as:

Name.
Phone number.
Shipping and delivery address.
Governorate and region.
Order details and purchased products.
Contact information you provide to us.
Technical data related to site usage, such as device type, browser, and IP address, in accordance with the technologies and services used in the store.

2. How Do We Use Your Information?

We may use the information you provide to us to:

Receive, confirm, and process your orders.
Prepare and ship products.
Communicate with you regarding order status.
Execute replacement or return requests.
Provide customer service and support.
Improve the store experience.
Protect against unauthorized or fraudulent use of the store.
Comply with legal and regulatory requirements where applicable.

3. Payment Information

When using one of the available electronic payment methods, payment data is processed through the payment service provider used in the store in accordance with its own systems and policies.

We never ask you to send your full bank card details via phone or WhatsApp. Always use the official payment methods available within the store.

4. Sharing Information

We do not sell your personal information. Necessary data may be shared with entities that assist us in executing and operating the service, such as:

Shipping and delivery companies.
Payment service providers.
The e-commerce platform and technical services associated with the store.
Service providers we use to operate or improve the store.
Competent authorities if disclosure is required by law.

Information is shared only to the extent necessary to provide the service or fulfill the order according to the nature of each service.

5. Cookies and Site Technologies

The store may use cookies and similar technologies to operate the site, remember certain user preferences, improve the browsing experience, and conduct analytics or measurements according to the services enabled on the store.

You can control certain cookies through your browser settings or the consent tools available on the site, if any.

6. Data Protection

We take reasonable measures to help protect personal information from unauthorized access, use, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be 100% secure, so absolute protection of data online cannot be guaranteed.

7. Data Retention

We may retain certain order data and related information for the period necessary to provide the service, process orders, handle replacements and returns, and fulfill applicable legal or accounting obligations.

8. Your Rights and Privacy Requests

You may contact us to inquire about your personal data, request correction of inaccurate information, or submit a request regarding your data, within the limits permitted by applicable laws and obligations.

9. External Links and Services

The store may contain links or services provided by third parties. These services are subject to the privacy policies and terms of their providers, and this policy does not cover the practices of independent external websites.

10. Privacy Policy Updates

We may update the privacy policy when necessary to reflect changes in store services, systems used, or legal requirements. The updated version will be posted on this page.