Terms and Conditions

Welcome to 7 Skies Groups. By using our online store or completing a purchase through it, you agree to the terms and conditions outlined on this page. Please read them carefully before finalizing your order.

1. General Information

This online store is operated under the name 7 Skies Groups.
By using the store, you acknowledge that you have the necessary legal capacity to make a purchase, or that you are using the store under the supervision of a parent or guardian when required.
We reserve the right to amend or update these terms when necessary, and the version published on this page becomes the effective version.

2. Products, Sizes, and Availability

We make every effort to display product information, images, sizes, and prices as clearly and accurately as possible.

Slight variations in color may occur between the images and the actual product due to differences in screen settings, lighting, or photography.

All products and sizes are subject to availability. In the event of an issue regarding product availability after an order is placed, we will contact the customer to discuss available options.

3. Pricing and Payment

Prices on the store are displayed in Egyptian Pounds (EGP) unless otherwise stated.
Available payment methods are shown to the customer during the checkout process.
Payment methods may include cash on delivery or electronic payment methods available on the store at the time of order processing.
Accurate information must be provided when completing the order and payment.

4. Orders and Confirmation

Placing an order through the website does not necessarily mean its final completion before it is reviewed, its details are confirmed, and product availability is verified.

We may contact the customer to confirm the order, address, or any information required to complete preparation and shipping.

We reserve the right to cancel or not fulfill an order in exceptional cases, such as product unavailability, a clear error in data or pricing, inability to reach the customer, or suspected abuse of the store.

5. Shipping and Delivery

We provide delivery to all governorates of Egypt according to the available shipping services.

Delivery cost and duration vary depending on the governorate, region, and the shipping service used.

The customer must provide a correct address and phone number. Incomplete or inaccurate delivery data may lead to delays in receiving the order.

Delivery dates may be affected by factors beyond our control, such as shipping company volume, holidays, weather conditions, or difficulty accessing certain areas.

For full details, please review the Shipping Information page on the store.

6. Exchange and Return

Exchange or return requests can be submitted within 14 days from the date of receiving the order according to the conditions stated in the exchange and return policy.

The product must be in its original condition, unused, and unwashed, with its tags and labels intact.

Some products may be non-returnable due to their nature or for health and safety reasons, such as underwear.

Please review the Exchange and Return Policy before placing an order for the full terms and details.

7. Refunds

If a return request is accepted, refund procedures will be processed after receiving the product, inspecting it, and verifying that it complies with the return conditions.

The method and duration of the refund depend on the payment method used and the procedures of the bank or payment service provider, if applicable.

8. Use of the Website

When using the 7 Skies Groups store, you may not:

Use the site for any illegal or fraudulent activity.
Attempt unauthorized access to the store's systems or data.
Send misleading information or data with the intent to abuse the store's services.
Use store content commercially without obtaining proper authorization.

9. Intellectual Property

The original content of 7 Skies Groups on the store, including the trademark, texts, designs, images, and content we own, is protected under applicable rights and may not be copied or reused for commercial purposes without permission.

10. Privacy and Data Protection

The personal information provided by the customer is handled in accordance with the Privacy Policy published on the store.

We recommend reviewing the privacy policy to understand how information associated with the use of the store and orders is collected, used, and shared.

11. Limitation of Liability

We work to maintain the accuracy and continuity of the store, but temporary technical malfunctions, delays, or circumstances beyond our control may occur.

To the extent permitted by law, 7 Skies Groups is not liable for indirect damages resulting from factors beyond our control or from using the site in a manner that violates these terms.

Nothing in these terms affects consumer rights that cannot be excluded or limited under applicable laws.